Refund & Cancellation Policy
This Refund & Cancellation Policy explains the terms applicable to payments made for services provided by us.
1. Service Fee
The standard wallet activation/withdrawal assistance service fee is $299 USD, VAT included, unless otherwise stated before a service request is submitted.
Payment of the service fee authorizes us to begin processing the requested assistance.
2. Cancellation Before Processing
If you request cancellation before work on your request has commenced, you may contact us at:
Any refund will be considered in accordance with the circumstances of the request and applicable law.
4. Unsuccessful Requests
We make reasonable efforts to provide the service described on our website. However, completion may depend on factors outside our control, including restrictions, technical issues, verification requirements, outages, or policies imposed by third-party platforms.
Where a request cannot be completed, we will review the circumstances and additionally provide the appropriate refund, subject to applicable law and the specific circumstances of the request.
5. Cryptocurrency Payments
Because cryptocurrency transactions are generally irreversible once confirmed on a blockchain, customers should carefully verify the payment amount and destination address before submitting payment.
Funds Flow Wallet Services is not responsible for payments sent to an incorrect wallet address due to customer error.
6. Duplicate or Excess Payments
If a customer accidentally makes a duplicate payment or pays more than the required service fee, the customer should contact us promptly at:
We will review the transaction and, where appropriate, arrange a refund of the eligible excess amount.
7. How to Request a Refund
To request a refund or cancellation, contact:
Please include:
- Your full name
- Date of payment
- Payment method
- Transaction/reference information
- Reason for the request
We will review the request and respond as soon as reasonably practicable.
Funds Flow Wallet Services
Independent wallet withdrawal assistance service. 2022.